Last updated: April 8, 2026
1. Purpose
This policy explains how we collect, use, disclose, store, and protect personal information obtained through our business activities and our website. maikaclub.com
This policy applies in particular when you:
- visit our website;
- create a user account;
- make a purchase or subscribe;
- fill out a contact or information request form;
- contact us by email, phone or otherwise;
- Use our services or request a personalized proposal.
2. Person responsible for the protection of personal information
The person responsible for the protection of personal information is:
François Charette
Maika Club Entertainment SENC.
[email protected]
4144 Rue Nathalie, Rawdon, QC JOK 1S0
Any question, request for access, request for rectification or complaint relating to the protection of personal information may be addressed to this person.
3. Personal information we may collect
Depending on your interaction with us, we may collect the following personal information:
- your contact details (name, email, phone number, address);
- account information (username, encrypted password);
- billing and order information;
- your purchase and subscription history;
- the content of your communications with us;
- information related to the use of the website (IP address, browser, device, pages viewed, etc.);
- any other information necessary for the provision of our services.
In some cases, using the site may indirectly reveal personal preferences that could be considered sensitive information.
We limit the collection of information to what is necessary for the specified purposes.
4. Collection methods
We collect personal information through the following means:
- Web forms;
- user account creation;
- online transactions and subscriptions;
- emails and communications;
- connection cookies and analytical tools;
- other interactions with our site.
5. Purpose of the collection
We collect and use personal information in particular for:
- create and manage user accounts;
- process orders and subscriptions;
- manage invoicing and payments;
- provide access to content and services;
- to respond to your requests and provide customer service;
- improve the user experience and our services;
- ensure site security and prevent fraud;
- to comply with our legal, regulatory and contractual obligations.
6. Consent
By providing us with your personal information, you consent to its collection, use and, where applicable, disclosure for the purposes described in this policy.
When required by law, particularly in the case of sensitive personal information, we obtain explicit consent.
You may withdraw your consent in cases permitted by law, subject to our legal or contractual obligations.
7. Connection logs and technological tools
Our site uses cookies and similar technologies in order to:
- to ensure the proper functioning of the site;
- to improve the user experience;
- to analyze customer traffic and performance.
A consent management tool may be presented to allow you to accept or refuse certain categories of cookies.
You can also configure your browser to limit their use.
8. Disclosure of personal information
We may disclose certain personal information when necessary to:
- our employees, collaborators or authorized representatives;
- our technology service providers (hosting, maintenance, tools);
- our payment providers (e.g. Stripe, PayPal);
- our professional advisors;
- any authority when required by law.
Some suppliers may be located outside of Quebec or Canada.
We take reasonable measures to ensure the protection of this information.
9. Payments and security
Payments made on our site are processed by secure third-party providers.
We do not store complete credit card information on our servers.
These providers may process your information in accordance with their own privacy policies.
10. Subscriptions
Some services may be offered as a subscription with automatic renewal.
In this case :
- The necessary billing information is retained;
- payments are made on a recurring basis;
- Subscription history is kept for administrative and legal purposes.
11. User Accounts
When you create an account:
- Your information is used to manage your access to services;
- You are responsible for maintaining the confidentiality of your login credentials;
- You can request the deletion of your account, subject to our legal obligations.
12. Preservation and destruction
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, subject to legal obligations.
The information is then securely destroyed or anonymized.
13. Security Measures
We implement reasonable administrative, technical and physical security measures to protect personal information.
Access is limited to authorized personnel.
14. Your rights
Subject to the conditions stipulated by law, you may, in particular:
- access your personal information;
- request their correction;
- withdraw your consent;
- request that your data be provided in a structured format;
- request removal or deindexing where applicable;
- file a complaint.
15. Complaints Handling
All complaints must be forwarded to the person responsible for the protection of personal information.
It will be handled confidentially and diligently.
16. Confidentiality Incidents
In the event of a confidentiality incident, we will take the necessary steps to mitigate the risks.
When required, we will notify the relevant authorities and individuals.
17. Minors and access to the site
Our site is intended for an adult audience.
You must have at least 18 years old to use this site.
We do not knowingly collect personal information from minors. If such a situation is brought to our attention, we will take the necessary steps to delete that information.
18. Policy Amendments
We may modify this policy at any time.
The current version is the one displayed on our website.
19. Contact us
For any questions regarding this policy:
François Charette
[email protected]